Move to Heathrow Terminal 5 completed – British Airways
Last Wednesday, British Airways completed the move of its final group of flights from Terminal 4 to their new exclusive home in Heathrow Terminal 5.
This move has increased the number of flights per day at T5 from 480 to more than 500, which represents about 92 per cent of the airline’s total Heathrow operation.
Since its launch in March, Heathrow Terminal 5 has hosted more than 11 million customers and handled almost 80,000 flights and is now not only reaching its high expectations, but surpassing them.
James Stagno Navarra, British Airways’ Commercial Manager in Malta said “Terminal 5 is working really well and is providing the best levels of customer service ever seen at Heathrow for many years, with record levels of punctuality and baggage performance.
“BA passengers departing Malta and connecting via Heathrow T5, can now enjoy a stunning looking terminal and the very best levels of British Airways customer service.
“Now that we have the vast majority of our flights under one roof at Heathrow T5, BA customers transiting through T5 will experience a greater level of service and also shorten any connection times between flights to a minimum of one hour,” he said.
Terminal 5 has now been in operation for seven months, with an increasing flight schedule migrating to the new terminal in tranches.
With the aim of making travel to and from Heathrow Terminal 5 as enjoyable, calm and streamlined as Terminal 5 itself, British Airways has provided the tools to achieve that.
The Terminal is equipped with 96 simple to use check-in kiosks, hosts that offer on the spot assistance, 96 Fast Bag Drops manned with staff members, 44 Terminal 5 Customer Service desks, 6 lounges, 3 Elemis Travel Spas, internet access, countless stores and restaurants and even 94 shower rooms.
Extra-check in and baggage staff have also been put in place by British Airways to ensure the smooth overall operation of the Terminal 5 expansion. Passengers going through Terminal 5 can now feel the difference compared to any other terminal.
British Airways is one of the world’s largest and most successful international airlines, carrying more than 33 million passengers per year.
