Over 20 million passengers travel through Heathrow Terminal 5
British Airways has welcomed more than 20 million customers through the doors of its exclusive home at Heathrow Airport’s Terminal 5 during its first year of operations.
Hosting 96 simple to use check-in kiosks, hosts that offer on the spot assistance, 96 fast bag drops manned with staff members, 44 customer service desks, 6 lounges, 3 Elemis Travel Spas, internet access, more than 100 stores and restaurants, even 94 shower rooms, Terminal 5 offers passengers a chance to relax and enjoy the surroundings before their flight.
The £4.3 billion facility is currently giving customers the best travel experience they have had at Heathrow for many years. Customers have been so impressed they have given British Airways its most positive feedback scores ever, with more than 75 per cent of customers saying they were extremely or very satisfied with the airline.
The airline is also achieving its best punctuality and baggage performance figures in almost a decade as a result of the new terminal, which opened on March 27, 2008.
Heathrow airport operator, BAA, has also reduced the length of waiting at security search in Terminal 5, with queue times less than five minutes for 97.6 per cent of the time in November 2008.
On many days more than 90 per cent of flights now depart on time, and baggage retrieval is so quick that arriving customers often find their bags waiting to be collected as soon as they clear passport control.
James Stagno Navarra, Country Manager said: “Our new London Heathrow home at Terminal 5 is a great success and our customers continue to give us great praise.
“We have welcomed more than 20 million customers through the doors of Terminal 5 and handled more than 154,000 flights during its first 12 months.
“Customers really love the speedy check-in, the light and spacious interiors, the lack of queues, smoother transfers and our luxurious lounges.
“Our operations in Terminal 5 and customers’ views of the facilities are giving us a real competitive edge at the moment, which is critical in these very tough economic times which are hitting the whole aviation industry.”
